ABOUT US
FOCUS was created by professionals who understood firsthand the challenges of delivering Medicaid waiver services in an increasingly complex regulatory environment. Faced with growing documentation requirements, audit pressures, and administrative demands, a team of experienced case managers set out to build a better way to manage compliance and operations.
What began as a solution to streamline audits and improve documentation evolved into a comprehensive business management platform trusted by providers across the human services industry. By combining provider expertise with healthcare technology innovation, FOCUS was designed to simplify the work behind the work, helping organizations stay compliant, organized, and focused on delivering quality services.
Today, FOCUS empowers providers to centralize information, strengthen compliance, streamline billing, and maintain audit readiness through one integrated platform built specifically for their needs.
Moreover, the customizable framework of FOCUS can benefit any organization that prioritizes people, documentation, and compliance.
WHY CHOOSE FOCUS?
INTUITIVE NAVIGATION
Our Electronic Medical Record (EMR) software, FOCUS, presents a well-structured and clutter-free user interface, enabling seamless navigation. Designed with an emphasis on intuitiveness, it enables users to swiftly locate and input the necessary information.
ROBUST COMPLIANCE
Leveraging FOCUS' superior document management systems, organizations gain the capability to tailor document requirements based on individual payer rules, in addition to auditing client charts in compliance with these specified requirements. With FOCUS, organizations can ensure continuous compliance and never be surprised by missing or expired documents.
INTEGRATED BILLING
FOCUS simplifies the billing process through seamless integration. Billing and claims data are directly derived from user documentation of delivered services and automatically transmitted to a dedicated billing module. Here, your organization's billing personnel can review, modify, and submit the details to the respective payer(s).
COMPREHENSIVE REPORTING
The Report Genie feature within FOCUS provides an array of ready-to-use reports, catering to a wide variety of your organization's reporting needs. However, the possibilities do not end here. With our newly implemented Advanced Reports system, organizations have the flexibility to create customized reports. You can select and compile the data in a way that best fits your specific needs and save these personalized reports for future usage.
FEATURES
- PRIOR AUTHORIZATION TRACKING
- Checks submitted units against authorized limits, so providers never have to guess.
- Set for hard stops - to prevent submitting claims beyond approved units.
- Set soft stops - to allow completion of documentation and billing record but flagged for review.
- CUSTOM CATEGORIES
- The layout of your electronic record can mirror your paper chart or organizational categories.
This makes it easier for your employees to transition. - REQUIRED DOCUMENTS
- Easily track and audit the documents required to maintain compliance.
- Track all documentation for compliance - electronic notes and uploaded PDFs
- SECURITY
- Limit access to top level document categories. For example, hide psychiatric notes from general staff.
- EXPORT FOR SHARING
- Easily package the documents needed for quick review or easy sharing.
- CUSTOM DOCUMENTATION
- Create custom forms for electronic documentation of services provided, monthly summaries, and more. Automatically creates billing record from electronic documentation!
- ELECTRONIC VISIT VERIFICATION
- GPS location verification and documentation of services provided.
- DETAILED PROFILE
- Program Participants and Employees have detailed profiles with extensive options.
- GOALS & OBJECTIVES
- Record goals and unlimited objectives.
- Goals and objectives are dynamically pulled into electronic documentation to easily record progress.
- MEDICATION ADMINISTRATION RECORD
- Medication record with documentation of scheduled or PRN doses. Monthly summary PDF saved to chart.
- OTHER SERVICES
- Associate outside providers or organizations with your participants record.
- CENSUS TRACKER
- Check participants into events and programs individually or in bulk.
- COMMUNITY SUPPORTS
- Associate other pertinent contacts to the participant record. Easy contact family, caregivers, medical providers, pharmacies utilized by the participant.
- STICKY NOTES
- Add "sticky notes" to the front of any "chart". Allows for popup notification when a profile is opened. User must acknowledge the note.
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EMPLOYEE PROFILES
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Create records for each employee and/or contract worker.
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HR DOCUMENTATION
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Store all employee documentation in customized categories for easy access and monitoring.
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EMPLOYEE ACCESS
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If desired, the employees HR record can be shared with the employee.
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The employee can upload required documents.
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Confidential notes can be created for administrative view only.
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SECURITY
Keep HR profiles and documents secure by limiting access at "funding source" or top-level document category. -
NOTIFICATIONS
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Supervisor notification upon completion of onboarding documents
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Task notifications to 1 or all system users
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General notifications to 1 or all system users
- Medicaid | Waiver | Medicare | Private insurance
- AVOID ACCIDENTAL FRAUD & RECOUPMENT
- Users do not need to understand billing codes
- System assigns billing codes based on time
- BILLING REVIEW
- Review billing and related notes
- BILLING REPORTS
- Saved report by multiple filters, such as provider, recipient, service date, submission date, procedure codes.
- ELECTRONIC BILLING SUBMISSION
- You pick your preferred clearing house. Our clients prefer Waystar due to its functionality and reporting. Direct KY Waiver billing launching end of year 2026.
- FLEXIBLE
- Billing configuration includes modifiers and taxonomy.
- CUSTOM PARAMETERS
- Configure compliance requirements.
- EASY FOR AUDITORS
- Assign specific records, time frames, and/or documents for auditor access. Easy to navigate for efficient reviews.
- EASY MONITORING
- Understand the state of your required documentation in seconds. Easily export items expiring to request updates from providers.
EASY REQUEST FOR UPDATES
Export reports by provider to request updates.
WHY FOCUS IS A TRUSTED BUSINESS SOLUTIONS PARTER
COLLABORTIVE
Engaging the end users in the collaborative design.
INNOVATIVE AND FLEXIBLE
Promoting a culture of data-driven decision making.
CELEBRATING 10 YEARS
FOCUS has survived the test of time with long-term clients.
REPUTATION
Backed by Sitek's expert software development. Serving businesses for 20 years.
Ensuring agency-wide compliance across multiple payers and programs is always a challenge, and organizations face a variety of risks if they fail to do so. Without good systems and processes, as organizations grow, this becomes virtually impossible. Many organizations often discover critical gaps in their documentation, such as expired consents or missing treatment/service plans, only when it is too late, for instance during a billing, certification, or accreditation review. Among other things, FOCUS allows us to continuously monitor our compliance as it relates, for example, to required client and provider documentation. Additionally, FOCUS' intuitive user interface makes it easy to find and enter data and reduces the amount of training and ongoing support needed by providers.
Therapeutic Intervention Services, PLLC
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